Terms of Service

1. Using Kuya J

These terms apply to chat.bettergov.ph and its installed web app, provided by BetterGov.ph. “We,” “us” and “our” refer to the BetterGov.ph initiative and the people operating Kuya J. If you do not agree to these terms, do not use the platform. You must have the legal capacity or necessary permission to use it and agree to these terms.

Kuya J is an independent community project. It is not a Philippine government agency, an official government service, or an authorized representative of any agency.

2. Information, not professional advice

Answers are generated by AI and can be inaccurate, incomplete, misleading or out of date, even when sources are provided. Citations show the knowledge bases used; they do not guarantee that an answer correctly interprets a record. Bills may not be enacted laws, proposed budgets may not be actual spending, and historical records may not reflect current officeholders or conditions.

The platform provides general information, not legal, medical, financial or other professional advice. It does not establish a professional-client relationship, submit a government application, guarantee eligibility or replace an official decision. Verify important details with current authoritative records, the relevant agency or a qualified professional. Do not rely on Kuya J for emergencies, deadlines or decisions requiring professional judgment.

3. Your responsibilities

You are responsible for the information you submit, how you use an answer, and decisions or actions you take in reliance on the platform. Use the service lawfully and respect other people’s rights. Do not submit information you are not entitled to share, sensitive personal data, or content intended to harass, defraud or harm others.

Do not spam the service, interfere with its operation, bypass safeguards or rate limits, attempt unauthorized access, or use it for unlawful activity. We may restrict requests or access to protect the service and its users.

4. Privacy and external services

Our Privacy Policy explains how messages are processed, which providers receive information and what is retained. The app does not store chat history on our servers, but generating answers requires external processing.

Third-party data, AI services and linked websites are outside our direct control. Their availability, accuracy, security and terms may change. A link or reference does not imply endorsement or a guarantee by BetterGov.ph.

5. No warranties

To the fullest extent permitted by applicable law, Kuya J and all answers, sources and features are provided “as is” and “as available,” without express or implied warranties, including accuracy, completeness, reliability, fitness for a particular purpose, merchantability, non-infringement or uninterrupted availability. We do not warrant that the service will be error-free, secure at all times, or suitable for your specific situation.

6. Limitation of liability and release

To the fullest extent permitted by applicable law, BetterGov.ph and the operators, maintainers, contributors, volunteers and partners of Kuya J will not be liable for any loss, damage or claim arising out of or relating to your access to, use of, inability to use, or reliance on the platform, its answers or linked services. This includes direct, indirect, incidental, consequential, special, exemplary or punitive damages, lost profits, lost opportunities, data loss, and decisions made using AI-generated information, whether a claim is based in contract, tort or another legal theory, even if the possibility of such loss was known.

To that same lawful extent, you use the platform at your own risk and release those parties from claims, demands and liabilities arising from that use or reliance.

Nothing in these terms excludes or limits liability for fraud, willful misconduct, gross negligence, or any liability that cannot lawfully be excluded or limited. Nothing waives any mandatory consumer, privacy or other rights you have under applicable law. Where an exclusion or release is not permitted, it applies only to the maximum extent the law allows.

7. Content and availability

Public records and third-party materials remain subject to their applicable rights and terms. Access through Kuya J does not grant ownership of those materials or permission to misuse BetterGov.ph or Kuya J branding. We do not claim ownership of the questions you submit.

We may change, limit, suspend or discontinue features or the service. Do not depend on it as your only source of information or as a way to retain records. Session conversations cannot be recovered after they are cleared.

8. Changes, governing law and contact

These terms are governed by the laws of the Republic of the Philippines, subject to any mandatory protections that apply to you. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.

We may revise these terms by publishing an updated version and effective date. Changes apply to use after that date, with further notice or agreement where the law requires it. For questions, corrections or concerns, contact volunteers@bettergov.ph.